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Field service management systems co-ordinate and organise work at customers sites, rather than on company premises.
These systems are often used in the construction trades, by electricians, heating ventilation and air conditioning (HVAC) engineers, and plumbers. But field service management is important for all industries that provide a service away from their own base of operations. So this could include maintenance companies, landscaping, in-home beauty, personal trainers, social care and healthcare workers.
To be included in this list, each system must include functionality to schedule and despatch workers to customers' sites.
Field service management software is often built around a specific industry or usage, so is likely to include end-to-end job management features, such as:
Many systems call themselves "Job management tools". We categorise these in different ways, depending on their features:
We can talk to your team, help you define exactly what your business needs and then search the market for your ideal software system.
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